There is a $2.00 fee that is charged to customers who receive their canceled checks in their monthly statement. This fee does not apply to Quest, UltraQuest, Money Market, Tiered Money Market or Premium Money Market accounts. Please contact an IronStone Bank Banker to see if you qualify.

Yes, the available balance immediately reflects that type of deduction; however, it will not appear in the transaction history until the next business day's postings.

The title is sent out 10 business days after the loan is paid in full.

Checking accounts are evaluated weekly, for certain criteria. If the criteria is met, an overnight limit may be assigned to the account in which checks will be paid, and an "overdraft fee" will be assessed. An "insufficient funds" fee will be assessed if funds are not available and the overdraft limit has been exhausted.

You may visit a local branch or write to the address below to close your account(s).

IronStone Bank
Attn: Deposit Operations Support - DAC15
PO Box 27131
Raleigh, NC 27611-7131

No, a valid PIN number is necessary for access. Use the PIN number associated with your ATM/Visa Check Card. If you do not have a PIN number, please call our Customer Contact Center at 1.866.IB DIRECT (1.866.423.4732) and speak with a Telephone Service Representative.

There are four ways to stop payment on a check.

Contact the BankCard Department (toll-free) at 1.800.543.9000.

IronStone Bank
PO Box 63001
Charlotte, NC 28263-3001

You may call BankMiles (toll-free) at 1.877.474.5740.

IronStone Bank
DAC15
PO Box 27131
Raleigh, NC 27611

Please call our Customer Contact Center at 1.866.IB DIRECT (1.866.423.4732) and speak with a Telephone Service Representative. Our Customer Contact Center is open from 7:00 a.m. until 11:00 p.m. (EST).