A Business and Treasury Services customer service representative will contact you to arrange a convenient time for training on using the Business Online Banking Advantage ACH service. Should you have any questions in the meantime, please feel free to call customer service 1.800.476.5121. We are available Monday through Friday from 8:00 am until 7:00 pm ET.

All ACH transactions submitted prior to 4:00 pm ET will be processed the same day. Transactions submitted after 4:00 pm ET will be processed the next business day.

Your company may submit a reversing ACH transaction. The reversing transaction may only occur if the error is due to an invalid/incorrect dollar amount. An ACH reversal must be submitted within five days of the settlement date of the original erroneous transaction.

You can submit an ACH transaction reversal using Business Online Banking Advantage. An ACH reversal must be submitted with five days of the settlement date of the original erroneous transaction. To access the ACH reversal function, locate the erroneous transaction in the completed section on the ACH Summary page. Click the ‘View’ link for the transaction. Detailed information for the selected transaction is displayed. A Reverse button will also display. To submit a reversal, click the Reverse button.

If you need additional assistance, click the ‘Inquire’ link for the transaction. Enter your question and click the Send button. A customer service representative will respond to your inquiry within one business day.

The ACH Return Resolution report information is available in the Reporting section of Business Online Banking Advantage. Select the standard or custom ACH report in the Bank Reporting section on the Account Management Reports page. Return reports are maintained online for 14 calendar days.

The report contains a lot of information; most pertinent is the return reason, account number, name, individual ID, and dollar amount associated with the transaction.

Click here to view sample Authorization Agreement for Direct Deposits (ACH credits) and Direct Payments (ACH debits) forms. This form (or one with a similar format tailored by your company) should be distributed by the company to employees or customers to enable the company to credit or debit individuals’ checking/savings accounts. The Authorization Forms are to be retained by the company and people whose accounts are being debited or credited.

This form asks your employees to provide you with a voided check. The bank number, referred to as a transit routing number or ABA number, and bank account number are listed in the MICR line at the bottom of the check.

No. Do not use deposit tickets as they have internal information on them that will not process through the ACH system.

Yes. A Prenote transaction may be submitted as a test. A Prenote is a zero dollar transaction with unique transaction codes. Its intention is to verify both the transit routing and account number of a transaction. If either is incorrect, you will be notified via a Return Resolution Report. It is recommended that you initiate a Prenote transaction six days in advance of a live dollar transaction for first time accounts.

The posting date is determined by the effective date you place on your transaction. You may submit a transaction no more than 30 calendar days in advance of the effective date. To ensure that your transaction posts on time, you should submit transactions no later than two business days in advance of the effective date. In general, the transactions will post on the evening of the effective date, regardless of how far in advance they are submitted. Transactions cannot be submitted less than one day in advance of the effective date.

Financial institutions vary on how they handle transactions submitted on a non-business day. We will process the transactions on the next business day following the weekend or holiday.

The bank will move the effective date to the next business day following the weekend or holiday. It is important that you consider weekends and holidays when determining your effective date so as not to cause your transactions to post later than you desire. Example: If your effective date is typically the 1st of the month for payroll transactions, and the 1st of the month falls on a Saturday, you will likely want to back the effective date up to the 30th or 31st of the previous month. Then submit the transactions a day or two sooner, accordingly. In this example, failing to consider that the 1st falls on a Saturday would result in the effective date being moved forward to the next business day, the 3rd.